Transforming Document Capture for a Lithuanian Private and Corporate Bank

A Lithuanian bank specialising in private and corporate banking was handling a steady flow of physical documents, from onboarding paperwork to customer forms, all of which needed to be processed quickly and accurately.

Challenge

Documents were being scanned and keyed in manually by staff. The process was slow, costly and vulnerable to human error, creating bottlenecks and increasing operational risk. As volumes grew, it became clear that manual data entry was no longer sustainable.

Solution

Holly Grove implemented an intelligent input management solution using OCR and AI technologies. Scanned documents are automatically read, categorised and stored, with key data extracted and passed into core systems via APIs. Confidence thresholds ensure that only low certainty cases are flagged for review, reducing manual effort while maintaining accuracy and control.

Facing similar challenges with documents or customer communications? Let’s have a conversation about how Holly Grove can help.