RICH COMMUNICATION SERVICES

Turn messages into moments that customers actually notice and feels native on a phone, works across channels and plugs neatly into your existing banking or ERP stack.

Rich communication designed for real world customer conversations

Rich Communication Services is a modern messaging format that delivers interactive, branded conversations inside a native phone app, giving customers clearer information and quicker ways to respond.

We help organisations plan and implement RCS and related channels so the right message reaches the right person at the right time. That includes two way flows with buttons and cards, verified sender set-up, templating, consent management and analytics, all integrated with your core systems. Our approach stretches easily to WhatsApp Business and email, so you keep a single view of your communications.

What truly improves the customer experience

Customers respond to clarity and convenience. Rich messaging reduces friction at the moment that counts, whether that is an onboarding step, a payment confirmation or a service update. Teams benefit too, because journeys become measurable and repeatable instead of patched together.

We work with the platforms you already use. Typical projects connect RCS and companion channels to Temenos, IFS, Infor, Oracle, Thought Machine, Mambu, SAP or Finastra. We favour an API led, event driven set-up so messages are triggered by real activity rather than manual work. When a product is needed, we often implement Sinch to accelerate delivery while keeping your options open.

Help customers move smoothly through required checks with clear instructions, quick reply options and secure time limited links that guide them from one step to the next without confusion.
Share bills and statements in a clean, structured format with action buttons that let people pay, query or set reminders instantly, turning what is usually admin into a simple tap and go moment.
Keep customers informed with proactive alerts about outages, deliveries, appointments or policy changes, offering a direct route to support so they can get clarity without waiting in a queue.
Send real time warnings when activity looks unusual, with card freeze options, identity prompts and an immediate handover to human support when the situation calls for reassurance or quick action.
Keep customers updated from dispatch to delivery with real time tracking alerts, estimated arrival windows and simple options to reschedule or leave instructions, all contained within a single conversation thread.
Deliver well timed, relevant offers that respect consent preferences and draw on previous interactions, giving customers recommendations that feel helpful rather than intrusive.

Next steps

If you want to pilot a small set of journeys or outline a full roadmap, we can start with a short discovery and a proof of value. You will see a working flow, clear metrics and an integration plan you can trust.

Contact Holly Grove

Take Your Platforms Further With Holly Grove

If you want your core systems to work harder for you, our expertise is ready when you are. Explore how we help organisations refine documents, improve output flows and build smarter communication journeys across the platforms they rely.

Banking

ERP

Other Industries