SERVICES

We provide comprehensive implementation services designed to seamlessly integrate our solutions into your business environment. Our approach is meticulous, collaborative, and tailored to meet your unique needs, ensuring optimal outcomes from start to finish.

Scoping: Our process begins with a thorough scoping phase where we collaborate closely with your business teams. We work together to clearly define the required outputs, ensuring all your operational needs are met. Our team meticulously outlines data requirements, both visible and logical, and establishes common design features essential for system efficiency. We also document DMS storage categories and the necessary indexing data, along with detailing document upload and search functionalities. Additionally, we implement automated data management rules, including compliance with GDPR, to ensure your data handling is both efficient and legally compliant.

Build: During the build phase, we focus on setting up robust communication processes to keep all stakeholders informed. Our technical team configures integrations with third-party systems to enhance functionality and streamline workflows. We also develop templates for documents and other output types, along with configuring DMS categories and indices, ensuring that your document management system is both organised and easy to navigate.

Testing: Our implementation process is underpinned by rigorous testing to guarantee the reliability and effectiveness of the system. We design a comprehensive test plan, conduct initial smoke tests to check basic functionalities, and support your testing teams throughout the process. Any defects identified are promptly resolved to ensure that the system operates flawlessly upon deployment.

Upgrades and migration projects are our bread and butter. Our expertise ensures your Lasernet operation stays up-to-date and with the latest advancements.

Upgrades: Our services include comprehensive upgrades of Lasernet, ensuring your software is always running the latest, most secure, and efficient version. These upgrades are critical for maintaining system integrity and functionality, enabling your business to leverage new features and improvements that enhance overall performance.

Modernisation: Our approach not only improves operational efficiency but also reduces costs, increases scalability, and supports your company's growth ambitions. We employ the latest techniques and technologies to transform your business processes, making them more agile and responsive to the changing market dynamics.

Migration: Additionally, we offer meticulous data migration services, whether you are looking to migrate data to a new document management system or from an existing one. Our migration projects will ensure a transition with minimal disruption to your daily operations. We handle all aspects of the migration process, from initial data assessment and cleansing to final data verification, ensuring integrity and accessibility in your new system.

We offer a suite of managed services designed to ensure that your document management systems operate smoothly and efficiently, freeing you to focus on your core business activities.

Line Support: Our managed services include dedicated 1st and 2nd line support, providing your team with reliable and timely assistance to resolve any issues swiftly. Our first line support handles initial inquiries and minor issues, ensuring quick resolution times and minimal disruption. For more complex challenges, our second line support offers in-depth technical expertise to address and rectify problems, ensuring your systems are up and running without delay.

Application Management: In addition to reactive support, we provide ongoing application management services to proactively maintain and optimise your software applications. This service includes regular updates, performance monitoring, security checks, and fine-tuning of applications to ensure they continue to meet your business requirements effectively.

Tactical Projects: Furthermore, we are equipped to undertake tactical projects that address specific IT challenges or short-term goals. Whether it’s integrating new technologies or implementing new processes, our expert team is ready to plan and execute these projects with precision.

We are dedicated to empowering your team with the knowledge and skills they need to excel. Our comprehensive training services are designed to cater to a range of needs, ensuring your organisation can fully leverage Lasernet to its maximum potential.

Train the Trainer: Our 'Train the Trainer' programme is specifically crafted to develop your in-house trainers into Lasernet experts. This empowers them to effectively train and support your end users, ensuring long-term success and autonomy.

Bespoke Training: Understanding that each organisation is unique, we offer customised training materials tailored specifically to your environment. This personalised approach not only enhances the learning experience but also ensures that the training is relevant and directly applicable to your specific operational needs.

End User Training: Furthermore, we provide extensive end user training to ensure all users are comfortable and proficient with Lasernet. This training is designed to be engaging and informative, facilitating a smooth transition from implementation to business-as-usual.